Privacy

We are committed to safeguarding the privacy and security of your personal information. (Dummy Text)

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our web app for requesting health records from medical facilities. 

You have the right to access, update, and request the deletion of your personal information, as well as to object to or request the restriction of its processing. We also use cookies and similar technologies to enhance your experience on our platform. Any updates to this Privacy Policy will be posted on our platform with an updated effective date.

  1. Information We Collect

    • Personal Information: Name, contact details, identity verification documents.
    • Health Records: Medical information retrieved from the Medical Facility’s EMR system.
    • Transaction Information: Payment details, invoice history.
    • Usage Data: Log files, cookies, and similar technologies to analyze usage patterns and improve the platform.

  2. How We Use Your Information

    • To process and fulfill health record requests.
    • To verify your identity and ensure secure access.
    • To communicate with you regarding your requests and status updates.
    • To generate and manage invoices.
    • To comply with legal obligations and protect our rights.

  3. Sharing Your Information

    We do not sell or rent your personal information to third parties. We may share your information with:

    • Medical Facilities: To retrieve and provide the requested health records.
    • Third-Party Agents: To fulfill authorized requests and payments.
    • Service Providers: Such as DocuSign for consent forms and QuickBooks for invoicing, under strict confidentiality agreements.
    • Legal Authorities: If required by law or to protect our rights.

  4. Security Measures

    We implement robust security measures to protect your personal information, including:

    • Secure login methods for patients and third-party agents.
    • Encryption of sensitive data during transmission.
    • Secure storage of EPIC credentials and other sensitive information.
    • Regular security audits and updates to our systems.

  5. Cookies and Tracking Technologies

    We use cookies and similar technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.

  6. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our platform and updating the effective date.